Frequently asked questions (FAQs)

Here are some queries you may have about Euphony Designs' handmade earrings and the purchasing process, such as shipping times, hypoallergenic materials we use to create designs, and taking care of your handmade polymer clay earrings to ensure their high quality and longevity.

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What materials are Euphony Designs' earrings made from?

All earrings are made with polymer clay - a humanmade 'clay' based on polymer polyvinyl chloride (PVC). Creations are often combined with additional elements of bamboo and brass, as well as stainless steel in gold, silver, gun metal and rose gold.

Earring posts and hooks are hypoallergenic, in stainless steel, and lead-and nickel-free iron based metals.

What are the benefits of polymer clay?

Polymer clay is lightweight, durable and so versatile! It's hard to break or chip which means your earrings will be long-lasting. It's a flexible material that enables so many different designs and styles by mixing colours, shapes and combining with other elements. In addition, scraps from earring creations can be easily reused in other designs by adding more clay, gold, silver or copper leaf, or acrylic paint prints. Nothing goes to waste!

How do I clean my polymer clay earrings? 

Please keep your polymer clay creations away from water and high temperatures, and make sure to store them safely. If you find your earrings have picked up marks or stains, such as make-up, you can use a baby wipe or damp cloth to gently wipe away.

Brass components tarnish naturally over time but can be easily polished up with Brasso or simliar product.

How long can polymer clay earrings last?

Our polymer clay earrings are fully baked to reach maximum strength and durability. Polymer clay earrings can last many years when well stored and cared for. Avoiding water and high temperatures (and dropping them!) will ensure they last their longest lifetime.

How much is shipping?

At our flat rate, Australia-wide shipping rates are:

Standard shipping $7.00

Express shipping $12.50

International shipping rates vary between Australia Post country zones and will be calculated at the check-out. Please expect standard shipping rates to range from AUD $15.00 to AUD $30.00. Express international shipping is also available with an additional AUD $15 charge.

How long will it take for my order to arrive?

We strive to get you your unique handcrafted earrings as soon as possible.  Being a small business and one-woman-operation, packaging and processing time is usually 2-3 days of placing an order on the website, in addition to shipping times.  

Depending on which shipping method you select, your order will be with you within one week of packing. Australia Post advises standard shipping within Australia will take upwards of 2 business days (you can expect 2-7 days) and Express Post will arrive the next business day with their Express Post network.

International shipping times vary greatly between countries and may take 6-27 business days. Please note, some countries have suspended services due to Covid-19 disruptions and shipping will not be possible to these countries.

Can I return or exchange my earrings?

Unfortunately, due to hygiene reasons your earring purchases cannot be returned or exchanged.

If your earrings have somehow arrived damaged in the post, please take a photo of the damaged earrings and send to within 48 hours of receiving your package. We'll endeavour as much as possible to replace any items that are faulty.

How will I know when new collections have been released?

We announce releases of new Collections on instagram and Facebook. We also send updates to VIPs of Euphony Designs. You can join our VIP list to be the first in the know by signing up at the bottom of this page.

Can I order a design that is sold out?

Euphony Designs' earrings are individually handmade, unique pieces. Unfortunately we won't be re-making any sold-out earrings on request, so as to ensure earrings remain exclusive and special to customers.

Do you make custom designs?

We're currently unable to make custom designs, but we certainly plan to in future! Please join our VIP list at the bottom of this page to keep in the loop of updates and new offers.

How can I stay in touch with Euphony Designs?

You can follow Euphony Designs on instagram and Facebook, as well as join our VIP list to be the first in the know about new Collections and offers.

If you have any queries, you can email or head to the Contact page.

How can I show my love for Euphony Designs?

There are 3 easy ways to show your love!

1. Like and follow us on instagram and Facebook 

2. Tag us in your posts about your unique earrings you've purchased from Euphony Designs - we'd love to see them out in the wild and hear how you like them!

3. Join our VIP list to stay in the loop of everything new - no spam, just updates on new collections and exclusive offers.